About Business Training Consultants Pty Ltd
Business Training Consultants Pty Ltd has been providing training, mentoring and business consultancy to the business sector on the Sunshine Coast and Wide Bay region since 1995, and specialises in the development of business skills through interactive workshops and training sessions covering such topics as:
- Business Planning
- Marketing
- Financial Management
- Human Resource Management
- Succession Planning
- Customer Service
- Implementing Organisational Change
- Developing Leaders for Business Growth
- The Art of Delegation
- Handling Conflict in the Workplace
- And many more ….
As a business person myself for 23 years, I understand the need for developing and updating my own skills needed to help make my business more successful and viable. When I undertake professional development activities, I look for programs that provide me with more than just 'theory' …. I want a program that will show me how to develop a marketing budget; write a customer service charter; communicate better with staff etc. The key to learning is learning by doing, and that’s what our workshops and sessions are all about …. They are informative, they are interactive and they are practical! and they can be delivered to 2 or more participants!
Consultancy Services (one on one services)
We offer personal and professional consultancy services in all those areas noted above – but many of our clients prefer to have one on one mentoring and consultancy services rather than attend workshops or training sessions. We can help you...
- Develop and implement a Client Relationship Management Strategy (CRM)
- Undertake a Training Needs Analysis and develop organisational, team and individual learning plans
- Develop and Implement a Change Management Plan (for organisational change)
- Develop and implement Organisational Policies and Procedures such as
- Recruitment and Selection Strategies
- Family Friendly Policies
- Work Life Balance Strategies
- Induction Programs
- Staff Retention Strategies
- Communication Plans (Internal and External)
- External Stakeholder Communication Strategies
- Customer Service Feedback Strategies
- Customer Service Charter and associated service standards
- Develop and implement customer service policies and procedures
- Develop Customer Service Handbook
Business Mentoring and Business Coaching Services
Business Training Consultants Pty Ltd has been providing business mentoring and business coaching to small and medium sized business owners/managers since 1995.
Click here for more information on our mentoring and coaching services
If you would like to discuss what Business Training Consultants Pty Ltd can provide to help you and your business, contact me now at .